Cheapoair Cancelation Fee

By | April 6, 2017

Cheapoair Cancelation Fee of $50/$75

I just had a costly mistake that I want to warn you all about.  All airlines operating to/from the USA have a grace period that allows you to cancel your flight within 24 hours of booking for no charge.  The rules do not apply to travel agents (such as Expedia or Orbitz), they can charge any amount of cancelation fee.  However, most choose not to in order to maintain good customer relations.  It costs these travel agencies nothing to allow the cancelation within 24 hours.  This leads me to the Cheapoair cancelation fee that seems excessive.

Cheapoair was one of the few mainstream online travel agents that deviated from this model.  They allowed cancelation for only 4 hours with no charge.  And you had to call in to make the cancelation within that 4 hours.  It was a pain, but in the world of wacky airfare booking, sometimes Cheapoair is the only option for booking a unique fare.

I ran into that this evening.  I booked one of the amazing $323 RT US-Singapore flights on JAL.  The fares were disappearing and the flight wouldn’t book through on Expedia, Orbitz, Priceline or directly through JAL.  Finally I tried Cheapoair and it worked!  In the past I have often done this; book now and figure out if the plans will work later.  Well, this time the plans didn’t work.

Resolution

I called Cheapoair to cancel the ticket, well within the 4 hour window (I thought) Cheapoair offered.  The very nice customer service rep advised me that there would be a $75 charge to cancel.  I was able to talk to her supervisor and he informed me that the new policy went into effect on February 20, 2017.  Now, even if you cancel within 30 seconds of making the reservation, you will accrue a $75 charge for international flight and/or Biz/First Class cancelations ($50 for domestic Economy).

Cheapoair Cancelation Fee

Not only that, but you have to PAY the cancelation fee (charged immediately) and then wait for the funds from the original ticket purchase price to be refunded to your card (can take 10 days or so).

This is a poor policy by Cheapoair.  It does not cost them anything to cancel a flight within 24 hours.  That is the rules by the Department of Transportation in the US.  So Cheapoair is pocketing that $75 fee.

After speaking at length with the customer service rep, he agreed to waive the fee this one time.  But it was a long conversation.  I would not count on ever having the fee waived.

Conclusion

I will never book with Cheapoair again and would encourage you to never book with them either.  This is a poor policy that is not well advertised.  The only place I found it when doing a dummy booking was right before hitting “Book” after entering your credit card info.  Please spread the word.  Don’t fall victim to the Cheapoair cancelation fee.

Cheapoair Cancelation Fee

Does this new Cheapoair cancelation fee influence your decision to use Cheapoair to book a flight in the future?

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33 thoughts on “Cheapoair Cancelation Fee

      1. Eric

        I just booked with them and their website changed my date without me knowing so I ended up booking the wrong tickets, so I had to change the date and the tickets i ended up finding on the airline site for $500 cheaper. I called and they charged me 50 X6tickets $300 to cancel all within 15 minutes. I chatted with them on line and sent the link i’ll post below and she made a one time exception for $10 per ticket I dint want to complain so I felt 60 was ok. Please don’t use them!

        https://www.transportation.gov/sites/dot.gov/files/docs/Notice_24hour_hold_final20130530_0.pdf

        Reply
        1. Alice

          it happened exactly the same to me!!
          i’m very sure i selected the date of 28th and after i paid the confirmation shows it’s 25th
          the credit card payment was processed right away
          called service center but the directory always leads me to the main vocal page
          wrote email and they never respond
          will never buy from this site again

          Reply
    1. Zoraida

      The same happened to me. I’m an avid traveler and will never book through cheapoair again:

      Reply
    2. KP Chen

      I recently booked a flight from Los Angeles to Taipei for $511.00. Thought was good price, but found out it was one way price when I tried to print the itinerary. I immediately cancelled it. You have to cancel it through a real person. That is 10 minutes between booking confirmation and cancellation. Cheapoair charged me 75 Dollars for the cancellation. I will not deal with this company at all.
      Be warned!

      Reply
    3. Gabriela

      I am never booking with cheapOair again. That is unnecessary and it brought my budget down. so stupid! they have lost a customer at the first booking. horrible indeed.

      Reply
  1. Courtney

    I wish I had seen this sooner. Fighiting with Cheapoair now to get the $75 international fee waived for 4 tickets

    Reply
    1. Alan Post author

      So sorry you have to go through that; I know it is NOT a fun process. I hope you can get it waived.

      Reply
    2. Andrew

      I’m currently doing the same. Did you have any luck fighting it?

      Reply
  2. Lilian Pacas

    Thanks for me was a lit bit too late to read ur post i booked with them and by any reason i dnd know how it happens i date my ticket the wrong day i called inmmediately chepoair to fix the problem and my sorprise was a have to pay $50 cancellation which is something crazy why they dnt give 24 hrs cancellation as other companies they gain $50 with me but im Pretty sure they lost a costumbre with me

    Reply
  3. alpha

    I am having the same problem with CheapOair.
    Please stay away from them.

    Reply
  4. alpha

    I am having the same problem with CheapOair.
    Please stay away from them.
    I booked a ticket $234
    -Cancellation fee for future booking is $50.00

    Today i book ticket, they told me fee $50.00 to keep $115 credit.
    The airline charge another fee is $100.

    That mean i pay

    Reply
  5. Debra Watts

    I contacted them to ask about cancelling 1 of 3 tickets purchased. They told me they didn’t give refunds AT ALL!

    Reply
  6. P herlihy

    This is the worst travel company I have ever dealt with. They will be reported to the better business bureau.

    Reply
  7. Rai

    This is not an honest website! Stay away from cheapoair! They work so hard to get as much money put of you as they can!! I will never EVER be booking another flight with them again!

    Reply
  8. Ruby

    I booked 2 tickets for $1600. Cancellation charge $3000 and they only return me 1200 original tixket so its was $700 for cancellation. Ripped off

    Reply
  9. Marie

    Wish I had read this before I booked my flight! Called within 10 minutes of booking the flight to cancel. They tried to charge me $50, but I don’t have a credit or debit card, and they insisted on having that fee charged before they cancelled the flight. Rep asked if I had someone else’s card I could use – and is GOING TO CALL ME BACK for it. They INSISTED it be paid before they would cancel. So, I will be on the phone with a supervisor today. Thanks for letting me know about that the fee is strictly for their pockets – it will give me some ammunition.

    Reply
  10. teresa croy

    Shame on me for not reading the “real FINE print”……but really, shame on Cheapo-air. What a scam. I have never heard of such a thing. I wonder if the Better Business Bureau are familiar with such practices. Buyer beware. It is almost worth the loss to not have to deal with their ever so helpful customer service. When I received my bill I noticed they did credit the $19.95 that I paid for the insurance just in case we did have to cancel. Nice touch Cheapo-Air. Your name says it all.

    Reply
  11. Val

    I booked to 2 round trip tickets on their website and also like another author noticed that they change my return date without my permission. I immediately called customer service (within 3 min. after booking), but a rep told me I have to pay cancellation fee $100 or $150 to change the date. I canceled and in the next 5 min bought tickets on Hipmunk website for 24 dollars cheaper and with the better flight hours. Hipmunk also has 24 hours cancellation period. Never again will do business with CheapOair and agree with those who think that BBB should know about their business practice.

    Reply
  12. Rie

    Same thing happened to me yesterday. Booked 6 tickets, but received the confirmation for different flight dates, called in 2 hours to find out what was going on. I ended up paying $25 each to cancel the 6 tickets after the lengthy conversation. Very unsatisfying! Never use CheapoAir ever again!!!

    Reply
  13. Jacky

    I have the same problem, they want to charge me $300 for cancelling a 4 people ticket within 24 hours of booking.
    I will not booking with cheapoair.com again until they change the policy.

    Reply
  14. Natoia

    This just happened to me today, and I wanted to confirm that it was a real, never noticed their policy. I was sure to let them know that I will no longer be booking with them.

    Reply
  15. Aaaa

    Another victim here. This is really a scam company. Will never deal with it again. Hope it will go bankruptcy tomorrow!! It’s not honest. And they are charging me the cancellation fee anyway.

    Never ever touch this website!

    Reply
  16. mikl

    They showed me $1038 for a flight and when i was finished paying, they charged me $1663. I called to find out whats going on and they said they wont honor the price and to top that i was told that they would be charging me $75 for cancellation. I told them it was their mistake and said that I would report them to the credit card company. The rep went back to the manager and said that he wont be charging me for cancellation…

    Reply
  17. Kim

    Hi, this is Wright. It happened with me. I called their superviser they told me that they will charge $ 75 for cancellation between 2 hours. I have proof of cancellation policy , it show there is no charge within 24 hours. Now they charge me. It is realy hurt.

    Reply
  18. Nhan

    hi everybody, it happened to me today too. I canceled within an hour but they charged $50. After couples conversation on phone they finally keep my $50. I’m so upset and piss off. Do NOT book airline ticket through Cheapoair plz..!!!!

    Reply
  19. Evelyn

    Do not book with CheapOAir!!!!!!. The 24 hrs cancellation is deceiving do not fall for it. They will take your money. What a scam. I lost my job, my employer did not pay me what is due to me, struggling to get low cost airfare going home and now a victim of CheapOAir. They charged me $225 for cancellation fee after 10 minutes of booking. Found out that there were no available seats next to each other for 3 of us (family).

    Reply

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