Cheapoair Cancelation Fee of $50/$75
I just had a costly mistake that I want to warn you all about. All airlines operating to/from the USA have a grace period that allows you to cancel your flight within 24 hours of booking for no charge. The rules do not apply to travel agents (such as Expedia or Orbitz), they can charge any amount of cancelation fee. However, most choose not to in order to maintain good customer relations. It costs these travel agencies nothing to allow the cancelation within 24 hours. This leads me to the Cheapoair cancelation fee that seems excessive.
Cheapoair was one of the few mainstream online travel agents that deviated from this model. They allowed cancelation for only 4 hours with no charge. And you had to call in to make the cancelation within that 4 hours. It was a pain, but in the world of wacky airfare booking, sometimes Cheapoair is the only option for booking a unique fare.
I ran into that this evening. I booked one of the amazing $323 RT US-Singapore flights on JAL. The fares were disappearing and the flight wouldn’t book through on Expedia, Orbitz, Priceline or directly through JAL. Finally I tried Cheapoair and it worked! In the past I have often done this; book now and figure out if the plans will work later. Well, this time the plans didn’t work.
I called Cheapoair to cancel the ticket, well within the 4 hour window (I thought) Cheapoair offered. The very nice customer service rep advised me that there would be a $75 charge to cancel. I was able to talk to her supervisor and he informed me that the new policy went into effect on February 20, 2017. Now, even if you cancel within 30 seconds of making the reservation, you will accrue a $75 charge for international flight and/or Biz/First Class cancelations ($50 for domestic Economy).
Not only that, but you have to PAY the cancelation fee (charged immediately) and then wait for the funds from the original ticket purchase price to be refunded to your card (can take 10 days or so).
This is a poor policy by Cheapoair. It does not cost them anything to cancel a flight within 24 hours. That is the rules by the Department of Transportation in the US. So Cheapoair is pocketing that $75 fee.
After speaking at length with the customer service rep, he agreed to waive the fee this one time. But it was a long conversation. I would not count on ever having the fee waived.
I will never book with Cheapoair again and would encourage you to never book with them either. This is a poor policy that is not well advertised. The only place I found it when doing a dummy booking was right before hitting “Book” after entering your credit card info. Please spread the word. Don’t fall victim to the Cheapoair cancelation fee.
Does this new Cheapoair cancelation fee influence your decision to use Cheapoair to book a flight in the future?
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122 thoughts on “Cheapoair Cancelation Fee”
Thanks for this!
No problem. I hope it can save some others the hassle!
I just booked with them and their website changed my date without me knowing so I ended up booking the wrong tickets, so I had to change the date and the tickets i ended up finding on the airline site for $500 cheaper. I called and they charged me 50 X6tickets $300 to cancel all within 15 minutes. I chatted with them on line and sent the link i’ll post below and she made a one time exception for $10 per ticket I dint want to complain so I felt 60 was ok. Please don’t use them!
it happened exactly the same to me!!
i’m very sure i selected the date of 28th and after i paid the confirmation shows it’s 25th
the credit card payment was processed right away
called service center but the directory always leads me to the main vocal page
wrote email and they never respond
will never buy from this site again
Same here. My reservation needed change within an hour but each person was charged $75. So, we end up canceled the whole booking because we don’t like how they treat their customers. Be aware of this ripped-off fee, a 24 hours policy is a lie. This big corporation need to stop stealing their customers money & said it is their policy. There is no way this can be legal. We all should sue them for a refund.
They charge me $100 for cancellation fee less than 10 hours after booking! At first they want to charge me $75/ticket (*6 tickets). Do not try booking with them anymore. Sucks…
This happened to me too. I booked a ticket for my daughter and I. As soon as I hit the pay bottom, I was given another day to travel and since I was busy at work, I decided to change my ticket the following day only to be told that I had to pay a 500 dollar penalty fee which I paid. Now I missed my flight and tried to rebook at the airport and was told by American Airlines to pay 3,900 dollars per person . When I bought my ticket, it said American Airlines until the last minute when I found out that I was booked with British Airways. I have been calling cheapoair to see if I can fly another day but they keep telling me that their system is down and if no one answers me by 12 midnight, I will lose the whole ticket altogether. I am a single hard working mom and do not have money to throw away. Someone needs to be held responsible for these unscrupulous acts from cheapoair. Does anyone know who can help me with this giant?
Beware CheapOAir policies
Mistake in online booking, so immediate call to cancel, since 4 of us needed to arrive around noon (not midnight). I was told difference in fare, but charged an extra $252 when COA by law is able to cancel a booking with an airline for no charge within the first 24 hours.
Very poor follow-up, customer service shirked their responsibility. Pointed me to airline who was at fault. Airline said COA has a reputation of tacking on extra fees when not required! $20 assistance fee reversed, but spent $232 more than it should have cost.
If you are booking a ticket for travel within, from, or to the United States, U.S. Department of Transportation (DOT) regulations state that you are entitled to a full refund on non-refundable tickets within 24 hours of booking as long as your flight is at least 7 days away—with no cancellation fee
A very frustrating and expensive experience.
Omg they want to charge me 600 to 800 dallors to move my connecting flight 3 hours, no way is 51 minutes enough time. My flight is still 7 weeks away. I don’t know what to do. I all i do know is im never using them again if this doesn’t get fixed. Can the airlines override oair? I need something Anything to make this better. Going to visit my wife and first time to be with my little 1 1/2 year old girl and i can’t afford to spend more money like that. Already busting my butt trying to bring them to america while supporting them. I mean come on this isnt going to be a fun trip for me anyway. Cry my butt off meeting her and then keeping a little one out of trouble and hearing nothing but screaming all the time, maybe? Sigh
This also happened to me My son worked his butt off to get a round trip from Mobile al to San Francisco and couple days later we tried changing it to a one way and that would’ve cost us 300 more and we already paid 349 and I also got the protection and the non speaking American told me it was not refundable!!! So where did that 349.00 go …..? I WILL NEVER use Chespoair ever again!!!! They rip people off!!! The airlines would have never done that.. so my son is out $349 and no ticket
OMG, the same to me. I have paid 765$ for my flight ticket to Chicago but when I want to change my flight (Ibought the travel protection plan),it could cost me 865$. OMG
The same happened to me. I’m an avid traveler and will never book through cheapoair again:
I have a similar experience, I can’t even get anyone to assist me in the US. I don’t even want this vacation at this point.
I recently booked a flight from Los Angeles to Taipei for $511.00. Thought was good price, but found out it was one way price when I tried to print the itinerary. I immediately cancelled it. You have to cancel it through a real person. That is 10 minutes between booking confirmation and cancellation. Cheapoair charged me 75 Dollars for the cancellation. I will not deal with this company at all.
I am never booking with cheapOair again. That is unnecessary and it brought my budget down. so stupid! they have lost a customer at the first booking. horrible indeed.
SAME THING HAPPENED WITH ME
I CANCELLED IN 7 HOURS AND PAID 50 DOLLARS FOR NOTHING
THEY RIP OFF CUSTOMERS
BIG BIG NO TO CHEAPOAIR CHEAP SERVICE
This exact same thing is happening to me right now. I will never, never, never use CheapOAir again. What crooks.
I am trying to reach customer service ,no one is picking.please give phone so I speak to someone.i need cancel flight less than 24 hours
Hello, this is a travel blog, not Cheapoair. Please contact Cheapoair directly.
we purchased 4 tickets to Mexico in March for flights in June but covid19 hit , no flights in June so we had to reschedule for july but tickets with up 251dollars more per person,plus they added blue baggage without asking, rental car with up additional 50 dollars couldn’t get our money back, only a travel voucher I will never use cheapoair again from 1400 and something to 2400 and something
I wish I had seen this sooner. Fighiting with Cheapoair now to get the $75 international fee waived for 4 tickets
So sorry you have to go through that; I know it is NOT a fun process. I hope you can get it waived.
I’m currently doing the same. Did you have any luck fighting it?
Thanks for me was a lit bit too late to read ur post i booked with them and by any reason i dnd know how it happens i date my ticket the wrong day i called inmmediately chepoair to fix the problem and my sorprise was a have to pay $50 cancellation which is something crazy why they dnt give 24 hrs cancellation as other companies they gain $50 with me but im Pretty sure they lost a costumbre with me
I am having the same problem with CheapOair.
Please stay away from them.
I am having the same problem with CheapOair.
Please stay away from them.
I booked a ticket $234
-Cancellation fee for future booking is $50.00
Today i book ticket, they told me fee $50.00 to keep $115 credit.
The airline charge another fee is $100.
That mean i pay
I contacted them to ask about cancelling 1 of 3 tickets purchased. They told me they didn’t give refunds AT ALL!
This is the worst travel company I have ever dealt with. They will be reported to the better business bureau.
This is not an honest website! Stay away from cheapoair! They work so hard to get as much money put of you as they can!! I will never EVER be booking another flight with them again!
I booked 2 tickets for $1600. Cancellation charge $3000 and they only return me 1200 original tixket so its was $700 for cancellation. Ripped off
$300* not $3000. Typo
How do we complain officially? We also have the worst experience in booking our flights to cheapoair believing we save a lot but it went the otherway around. We had to book with another airline so we can go to our destination on the same day since the ticket purchased with cheapoair had issues. We had additional cost in buying a new ticket. We are not able to use the ticket, we can’t cancel or refund them anymore so it is a total lost and we incurred additional cost. We hope airline companies do not allow them to purchase and sell their tickets since they mess up the routes , transits (some require visa) and destination in combining tickets without transparency with their passengers.
Wish I had read this before I booked my flight! Called within 10 minutes of booking the flight to cancel. They tried to charge me $50, but I don’t have a credit or debit card, and they insisted on having that fee charged before they cancelled the flight. Rep asked if I had someone else’s card I could use – and is GOING TO CALL ME BACK for it. They INSISTED it be paid before they would cancel. So, I will be on the phone with a supervisor today. Thanks for letting me know about that the fee is strictly for their pockets – it will give me some ammunition.
Let us know what you are able to work out! Good luck.
Shame on me for not reading the “real FINE print”……but really, shame on Cheapo-air. What a scam. I have never heard of such a thing. I wonder if the Better Business Bureau are familiar with such practices. Buyer beware. It is almost worth the loss to not have to deal with their ever so helpful customer service. When I received my bill I noticed they did credit the $19.95 that I paid for the insurance just in case we did have to cancel. Nice touch Cheapo-Air. Your name says it all.
I booked to 2 round trip tickets on their website and also like another author noticed that they change my return date without my permission. I immediately called customer service (within 3 min. after booking), but a rep told me I have to pay cancellation fee $100 or $150 to change the date. I canceled and in the next 5 min bought tickets on Hipmunk website for 24 dollars cheaper and with the better flight hours. Hipmunk also has 24 hours cancellation period. Never again will do business with CheapOair and agree with those who think that BBB should know about their business practice.
Same thing happened to me yesterday. Booked 6 tickets, but received the confirmation for different flight dates, called in 2 hours to find out what was going on. I ended up paying $25 each to cancel the 6 tickets after the lengthy conversation. Very unsatisfying! Never use CheapoAir ever again!!!
Yikes! Thanks for sharing your experience.
I have the same problem, they want to charge me $300 for cancelling a 4 people ticket within 24 hours of booking.
I will not booking with cheapoair.com again until they change the policy.
This just happened to me today, and I wanted to confirm that it was a real, never noticed their policy. I was sure to let them know that I will no longer be booking with them.
No more cheapoair for me
Do not book flight from cheapo air.
Another victim here. This is really a scam company. Will never deal with it again. Hope it will go bankruptcy tomorrow!! It’s not honest. And they are charging me the cancellation fee anyway.
Never ever touch this website!
They showed me $1038 for a flight and when i was finished paying, they charged me $1663. I called to find out whats going on and they said they wont honor the price and to top that i was told that they would be charging me $75 for cancellation. I told them it was their mistake and said that I would report them to the credit card company. The rep went back to the manager and said that he wont be charging me for cancellation…
Hi, this is Wright. It happened with me. I called their superviser they told me that they will charge $ 75 for cancellation between 2 hours. I have proof of cancellation policy , it show there is no charge within 24 hours. Now they charge me. It is realy hurt.
hi everybody, it happened to me today too. I canceled within an hour but they charged $50. After couples conversation on phone they finally keep my $50. I’m so upset and piss off. Do NOT book airline ticket through Cheapoair plz..!!!!
Do not book with CheapOAir!!!!!!. The 24 hrs cancellation is deceiving do not fall for it. They will take your money. What a scam. I lost my job, my employer did not pay me what is due to me, struggling to get low cost airfare going home and now a victim of CheapOAir. They charged me $225 for cancellation fee after 10 minutes of booking. Found out that there were no available seats next to each other for 3 of us (family).
**** note — say you are cancelling due to Zika Virus threat if applicable.
Even though they waived the cancellation fee for my canceling within three hours of making my reservation– because I said I was afraid of getting the Zika virus and am legitimately pregnant. However, this is not acceptable company policy. Mark my words— somebody will sue for misrepresention at some point.
Robbed by Cheap O air, i am gonna delete my account and delete this apps.
Booked two tickets same to the airport for both departure and arrival. But after I finish credit card payment I realized that departure and arrival airports are different. I was changed automatically by their poor system. I chatted with help desk soon and she said cancellation fee will be 10$ per person. Then I asked this cost will be valid for all time. She said yes. So didn’t bother about cancellation on that moment. But today after 2 weeks (trip is another 3 months ahead) I start to chat with help desk to cancel my booking. Then he said cancellation fee will be USD250 per ticket. After arguing with them they gave me 25USD discount per ticket. So I had to pay 500USD to cancel two tickets. (booking date is 3 months ahead). This is my first time I used Cheapoair and will never use or recommend this scammers.
I cancelled with CheapOair within an hour of booking with them and was charged 150$!!! Needless to say even with that 150$ charge, booking through frontier airlines directly was cheaper. I paid 692$ for 3 people through frontier direct site. CheapOair APPEARED the cheapest through all my research but was 980$. I took the 150$ cancellation fee because that 150 fee plus my new 692 flight still adds up cheaper than what i paid them. Also everyone is right. They take forever to refund your money but have no problem taking that fee immediately instead of deducting it through your refund which i THOUGHT would be the case. Never again!
I had the same issue. Will never use cheapoair ever again. They just told me they will be charging $250 for cancellation.
Is this still trrue?
I believe so. Do you have any update?
WARNING— PLS DONT BOOK FROM THIS COMPANY- I am so upset with this horrible company. They messed up my destination and I called them back within 1 hr and and now they are saying there is a cancellation fees for all my 4 tickets. Over phone that representative who booked my tickets told me nothing about the fees, when I asked specifically if their is any fees.SCAMMERS I wish I could post this in their site itself.
Update from my side- After having nearly 2.5hrs of talking with customer care support of cheapoair. I finally got refunded for the flight charges. I am still waiting for the service charge($400) to be refunded by cheapoair, which as per representative they will TRY to refund me within 24 hrs . So now I have lessened my anger towards them but I still warn people to not book through them.
Update from my side- After having nearly 2.5hrs of talking with customer care support of cheapoair. I finally got refunded for the flight charges. I am still waiting for the service charge to be refunded by cheapoair. Since they have did that I have lessened my anger towards them but I still warn people to not book through them.
I just had the same problem with them.
I received a flight with the dates different from what I selected.
They asked almost double of market price to change flights. $200 for cancellation.
Cheapoair is a scam.
Their business is not making money from selling ticket. They get money by scam.
Stay away from Cheapoair
My wife just cancelled a ticket, was told there is $50 charge for cancellation. Will dispute it with credit card co. Last time we used Cheapoair…
My mother in law just booked some tickets with cheapoair, tried cancelling within 24 hours and got charged almost $200
R I D I C U L O U S
Hi, its really bad idea to book ticket from them. They dont help you at all.I booked one ticket at 02.27.2018 I will have flight at 05.04.2018 but in the mine time I received my citizenship I asked them to change my last name but they do nothing about it , they sugested to cancel and re-book a ticket , to pay a lot of extra money …Oh Gad …dont use their services ..
Don’t book cheapoair, the carrier cancellation charge is 160 usd, but they are asking 250 usd to cancel the ticket. And after booking immediately if you want to cancel or change, they are asking 75$. They are looters.
I’m on the same situation now. I’m still within 1hr from time I book and they are charging me $75 per person. What shall I do?
Definitely the worst travel agent ever, now they also has a website called OneTravel. Same company. When you select your flights, on the page, it says 24 hours cancellation. It doesn’t mention any fee. The fee is hidden in Terms and Conditions. When you see 24 hours cancellation without any fees mentioned, you almost take it for granted it is free cancellation as it is offered by all other players in the market. That’s how they got you.
Thank you for this tip about the new company.
*Scam* I had similar experience. I booked 3 tickets from SFO->Mumbai. Cancelling ticket within 47 minutes of booking and they charged 150$. Avoid this scammy company. I should have read fine-prints.
They are scam, just want to make more and more money from cancellation. Worst cancellation policy ever seen.
Airline will never charge you cancellation fee unless for a specific reason. Cheapoair charged me $300 just to cancel my ticket apart from airlines fee and representative not at all clear of these charges. They are not a transparent organization.
I am never going to use any more travel websites for my booking.
Anybody know where I can write a complain. This is the worse website! They charge me $150 after 5 min that I bought my ticket
I faced the same situation but decided to not cancel. This will be my last time with Cheapoair anyways. I am not trusting them in the future. Worst part is they said I might need transit Visa and when they connected me with some 3rd party company, the forcasted cost of the Canadian transit Visa was more than $500. WTF? I did my own research and turns out Canadian transit Visa lasting less than 48 hours is completely free and can be applied online. No paperworks no Bullshit whatsoever. I hate Cheapoair! Fuck em. Will be avoiding them forever.
Hi , I also did the mistake of booking through cheapoair.
I booked and within few hours there was a change in the plan so I tried to cancel and thought will book again later. But I was told that there is a charge of $75 though they are not charged anything from the airlines.
And during this discussion where I was planning to cancel the ticket the customer service agent Paulin tried to offer me a no refundable service which can added to my bags which so irrelevant to the situation I was in.
Such a bunch of thieves cheapoair team is. Called them within 5 min after booking the ticket and they charged 150$ for 2 tickets. 24 hours cancellation policy that shows on their website is false and misleading.
Here is what I found out after booking my flight and Cheapoair wanted to charge me a cancellation fee. All I did was explain what’s below and they quickly said they would cancel with no cancellation fee. Go figure! Such rip offs, definitely pocketing that money.
Non-refundable airfares are much cheaper than refundable ones, but if you cancel or change your flight, you’ll pay a hefty fee. But there are some loopholes and workarounds.
If you are booking an airfare in the United States, U.S. Department of Transportation regulations require that, as long as you’ve booked a non-refundable ticket 7 days ahead of your flight, you’re entitled to hold your reservation and the fare and change or cancel your reservation within 24 hours of booking, without paying a cancellation fee
The fees are real. Avoid Cheapoair at all cost
The worst web to buy your airfare tickets will never buy from this site ever again…nobody knows what can happen and have to change the date…..get credit back at least…no money back. And top it off I been on hold for 40 minutes
Don’t book with CheapOAir, i just experienced the same thing $75 charged in less than 24 hours of cancellation. False advertising
another victim here. had to fork out 225$ of my hard money to these crooks. I called them to cancel with in 5 hours of booking. Assumption being ~24hours cancellation is free. bunch of a**holes.
Another victim here.
Got charged $50 for cancelling the flight within minutes of booking.
Hi All. Please never book a ticket with cheapoair. I called them to cancel my ticket within fractions of 30 seconds after my booking. but they are asking me to pay 50$. and charged me 50$. Such an unuseful website for booking air tickets. Plesae do not go ahead with cheapoair at any cost. I have been travelling with other airlines as i have to travel bi-weekly. Bi mistakenly opened cheapoair and booked with it and fall under trouble.
And yet another victim, and the crazy thing is that I cancelled with them just last year and had completely forgotten about their cancellation fees (shame on me). My recommendation is to haggle with them to reduce the fees. Tell them you want to book another flight thru Cheapoair but will not do so if they don’t waive the fees, and if they don’t do that, see how far you can go with reducing the fees. At first they offered $50 per ticket (from $75), then after more complaining, they offered $35. Now, if only I can make a mental note to myself: never ever book with Cheapoair again.
As Nicola mentioned, just inform them that DOT regulations PROHIBIT airlines from charging cancelation fees within 24 hours of booking, provided that the booking is at least 7 days in advance of the scheduled departure. 14 CFR 259.5(b)(4).
They tried to get me to pay $100.00 in cancelation fees within 2 hours of booking, for a trip 2 months away. When I offered to read the regulations to the rep., she waived the fee without any further argument. In all, it was less than 15 minutes to cancel my itinerary with no fees.
Suffice it to say, I will not book through cheapoair again… Lesson learned. But for those who are currently dealing with them, don’t let them bully you.
Thank you for this post! I was just in this situation and I wish I saw your post sooner! I wanted to cancel my flight within 24 hours of booking and they refused to do so without me paying a cancellation fee. I will not be booking with any third-party travel agencies anymore for this very same reason!
Very much agreed. I booked a flight with a wrong date, which was also their ‘trap’. Although I searched for Sep 30th, a couple of their top search results was Oct 2nd. I stupidly selected the wrong date and proceeded with the payment. The second I got the confirmation mail, I knew something was wrong, and tried to cancel. It was surprising that I couldn’t even cancel it immediately and only by phone.
Although not even half an hour passed, they charged me $25 for cancellation fee.
It’s surprising that haggling works for some people tho, the person I talked to seemed like she did not have any enthusiasm to keep her customer..
Well, my bad on choosing and clicking on cheapoair. NEVER, NEVER AGAIN.
And anther victim..I booked 4 tickets for a family to visit me but they decided to cancel within 30 mins. Called CheapOAir and they charged $200 for cancelling 4. After back and forth, the decided to reduce it to $100 …I guess this is for me not doing a research and booked thru them and being so stupid. Stay away from CheapOAir guys!
They pocked $100 ..if I was to keep the tickets…they only make $56 per United Airlines. This is how they make money..make more money from cancellation vs their typical fees.
I just booked today and everything I read here is true! I booked 5 tickets, I mispelled the lastname of one passsnger. I called them immediately within 15mins then they want to charge me $25 for correcting the lastname. I did not agree with them then later after onhold for 5mins they said they will just charge me for $15. I told then i am not paying anything and I need to talk to a manager. Put me on hold again then after that they said they will charge me for $10. I said no and i need a manager. The manager didnt call me back so I did use their online chat and they were able to waive the fee for correcting the typo error. Not a good experience for me and definitely will not use them again.
After 2hrs they called me and offering to pay $30 per person one way so I can reserve a seat. I declined again coz I feel that they are robbing the customer. Customer service is very rude.
This is the same thing that happened to me. Oddly enough they do not mention the $75 cancellation fee on their web site when you book. I called 20 minutes after making the booking and they told me they would charge a $75 cancellation fee even though I cancelled within 24 hours of my booking. I do not recommend this site at all for any travel booking. Other online travel agents allow the cancellation for free if you cancel within 24 hours of booking.
Worst customer service I have ever experienced. 4 hour phone nightmare with 5 reps. who could not communicate effectively in English. Sounded like they were reading scripts rather than using common sense. Did not know all their flight options. Agreed to do things and did not follow through. Paid about $100 more than if I had booked myself or gone with other booking companies. Don’t know if upper mgmt. incompetence in training their phone people or out right dishonesty.
my son just had a 3 day ordeal trying to get his information on his ticket correct….cheapo had put the wrong name on his ticket…then told him he had to pay fees to change it( $75) not his mistake…he finally called the airline he was flying on and THEY fixed it…. but he now has to try and get back the fee they charged him for their mistake….this cheapo air looks like a good place to stay away from….never again and I will be warning everyone I can…..
Beware of an important as aspect of their booking flow. When I initially searched for the flight options, I selected the time of the flight that I wanted to take. After entering all the details including credit card information, it told me that that price is no longer available and showed me a different higher price. However, they also changed the flight times to some random time. So, please make sure that if you are continuing the flow that you check again if you are not only checking for the price but also the whole itinerary of the flight.
Because, once you book it, you will have to deal with $75 cancellation fees. In my case, the first-line agent transferred me to another cancellation specialist. That specialist put me on a hold for 10 mins (with the music on) and then all of a sudden the music stopped and you were left with a deadline.
Don’t recommend cheapoair and won’t be coming back.
This also happened to me but I didn’t try and cancel until two days later but when booking the flight I purchased the travel protection thinking that if I needed to cancel I would not have any problems … Well I did !! They kept my $349 and when I tried to change the flight from round trip to one way they wanted another $300!!! He did not speak English and when I asked to talk to someone who spoke English he stated there was no one here … Go figure !!!! So I’m out $349 and I need to go to the bank to see if they charged me for anything else!!! They are nothing but a scam !!! I will never use them again !!!
Unfortunately, I fell into the cheapoair trap. I booked a flight at one price when i completed my information, the price jump to $120 more. I called with in 5 minutes to cancel flight. I was told I would be charged. $50 to cancel. After talking to a number of customer service reps, finally a supervisor agreed to cancel flight for $10. I will never book with cheapair again. Do they need my $10 that badly??? Bad business policy!
I just have a same situation with CHEAPHUB. The price jump to $250. Calling for cancellation immediately, they said my ticket is NON REFUNDABLE, and dont allow me to cancel. After stressful conversation with manager, they probably charge me $200 or more. Terrible experience I ever have in my life for booking online, felling like they treat on their customer.
This just happened to me!! I will never book through them ever again
Booking 4 tickets to go to Vietnam – Ho Chi Minh City for next 3 months at more than 5k. Great price at first look but not good deal for refund, exchange or cancellation. Take hours of phone calls, chat and emails to customer services, but go no where.
Good price, good response for customer services but absolutely don’t trust the 24 hrs cancellation as advertise.
Beware of adding Trip Protection, Premium Support Package, Price Drop Assurance, Baggage Protection, and especially Travel Protection Plan Cost. Might be very costly !!!
Have a good flight!!!
After 23 Hrs of rushing, finally the Cancellation Billing Service Operator cancel my booking ticket for a FULL refund !!
Please take time to do it right at the first time !!!
Have a good flight!!
It just happened to me too. I booked a ticket to Europe and after I hit a booking button and got confirmation I found a note “no baggage”. I mean who flies overseas only with a purse or carry on? I called Cheapoair and lady said there was no baggage allowed on the plane!!! I was willing to pay extra but she didn’t even offer any other option. I canceled 20 minutes after booking and was charged 75$. I will never use them anymore. So disappointing!!!
Same here! Unfortunately I didn’t read anything on their cancellation policy before I booked. What a mistake! After two hours, I called their customer services to cancel the ticket and I was sure there will be no fees or any charges. I was shocked to hear about that 75$/ person and worst off the agent kept on arguing that Cheapoair has no choice because of the airline company. It doesn’t make sense!! They have no respect for their customers!
I hope i can put all of your complians in one file and send to Better Business Bureau, because it’s just too much.
I have exactly the same issue with them my flight is for next month and they wants to charge me $400 to cancel. After talking to them this last time i am going to compose a letter of complaint against them and send to all the agencies that is connected to transportation licensing, they have to explain to me how it is legal.
Happened to me. First time to use Cheap O Air. I also normally dont take Frontier. I know that they have a lot of restrictions. In my unique situation. Same switch scheme happened to me. I selected a specific date. After booking they say I confirmed for another date two days later. I was going about my day, I did see a text message that said I picked an alternate date. I found that strange. I was super busy so decided to check when I got home that evening and saw my email had me confirmed for two days later. Of which I did not agree to. Or so I felt. There definitely is a misleading part in the order process. Needless to say I tried to reach them on CHAT and they need all kinds of details including booking confirmation number personal contact info and I kept having to get the info from my email and then I would get kicked out of chat only to wait for awhile because the queue would revert back and there would be 10 or more customers waiting to get connected. At the same time I called and it took me a long time to connect to an agent. The agent was pleasant patient. Like customers in this thread, patient and pleasant at the cost of charging me $25 to cancel. My ticket under $90, they only credited me for $78. Then told me when I rebook online and use the credit with Frontier I have to pay $10 for booking. I will not use Cheap O Air ever again. Its too misleading. Even my statement had three different charges. I understand that this could be how they operate in order to be able to charge less. Not sure how long before this company can stay in business with so many disgruntled customers. Unless they expect it and then only to close and open under another brand.
So I just had a ridiculous experience with Cheapoair.
I booked a ticket with a wrong middle name. I don’t even have a middle name. I have no idea where that middle name came from. (My bad didn’t check again after putting my name in there)
Realized the middle name within 10 seconds after the order went through, I called Cheapoair. Rep said he will have to cancel and rebook, but with a different time that won’t work for me. Blah blah, then he said he’ll charge me $75 for taking out the middle name and book the same flight for me, or help me cancel all the tickets for $150.
I hang up and called my departure flight airline(Sun Country), got told that I can actually call them directly within 24h before the flight departure to change the name for $15.
Then I went to the returning flight airline(UA) trying to see if they could do a similar thing. Wasn’t able to find much info other than saying changing the flight is $250.
Well I didn’t want to change the flight…
Is correcting my name the same with changing my flight? Wasn’t entirely sure, since there are also other people online saying UA actually helps people correct their name pretty easily without a fee.
Went back to Cheapoair, called the customer service again, simply said I needed to correct my name. The rep said, “ok, but we’ll charge you $25 for it.” I said ok, phone went through to the post-ticketing dep.
Post-ticketing rep put me on hold for a minute or two, came back and told me since it’s a domestic flight, middle name wouldn’t even matter and I can get on board with the wrong middle name no problem!
And then he said, “but it you do want to change the name, there’s a $44.5 fee.”
From $75, to $25, to $44.5, all randomly! And I still am not sure with the middle name mistakenly added to my name am I able to board. LOL!!!
Holy shit do I feel grateful to have this ridiculous experience with Cheapoair. I for sure will not book through them EVER again.
I was highly dissatisfied and stressed with my recent booking experience with Cheapoair. I received erroneous information from the first agent when booking a return flight as well as additional costs for a blue ribbon service which he stated was at no additional cost. I detected the latter charge when I checked my credit card.
My efforts to resolve the booking error within eight hours of the booking met with various negative responses. One agent said it was against company policy to cancel, another said that a cancelation fee would be charged and another said the cancelation and rebooking could be done within 24 hours with no penalty.
After over three hours another agent was able to cancel and rebook my flight but this process also incurred additional cost as the agent seemed to be manipulating the cost to insure a higher ticket.
Cheapoair must operate transparency and integrity. It has lost a valuable customer and I cannot recommend the service.
I canceled my ticket with Cheapoair, and they charged me $500!! just for the cancelation fee! oh my god. The calling representative urge you to cancel or do any charge of your tickets. They speaked with unclear statement,, and after you give them you bank card information. They charged your money first! Then, I received the email. oH MY GOD. $500 for cancelation. I was not agree with the deal and immediately calling back, I talked to several persons on the phone, until now haven’t get my money back. Is there anyone can give me some advises how can I get my money back?
I emailed to them, but there is a automatic email return back said, they are not available to respond. I called to them, until now I have not get back my money. Heartbreaking.
Very bad experience
Call your credit card company and dispute the charge as excessive and unreasonable…
I would like to share my bad experience when booking tickets on Cheaphub. When i booked, the ticket price on the website is around $1117. However,when they send a confirmation message, they charge me $1375. Immediately, I call the assistant to ask maybe something was wrong with the payment. After checking, she said the price is $1375 and not $1117. So I would like to cancel my ticket, she immediately charged me $75. I disagree because the system was sent a wrong price and also I just booked the ticket 10-15 minutes ago. Then she gave me a deal that I only paid $37 for cancellation fee and told me wait for her 5 minute to cancel my booking. Everything changed after 5 minutes she told me that I had to lose $200 if i wanted to cancel. I feel like she treat on me but I still decided to cancel. So hanging up my phone and went to Cheaphub to cancel my booking. however, the system did not allow me to cancel . I had to call them back again. Just 30 minutes later from a first call, other lady told me that my ticket is NON-REFUNDABLE. At this time, they gave me completely different information from first assistant and did not give me any solution for my situation since it was not my fault. So I asked to talk to the manager. After more then 1 hour of stressful and tired conversation, finally, the manager help me to cancel but I didn’t know how much they would charge me for cancellation. It would be $200 or more than. Also I have no idea when they would refund my money.
Hope everyone should BE REALY CAREFULLY when booking on the online. Sometime you could lose your money because of someone’s fault.
Same experience as all of these folks. Cancelled tickets within hours and charged a processing fee. I disputed the charge through my credit card company. But after two months I was charged a $77.90 fee for cancellation. THIS IS A SCAM! Why is this company being allowed to operate and rip off all of these people.
I would like to speak to a cheapoair representative located in the US. I was charged for seats that I did not authorize total of $170.00
I have spent over 9 hours calling and no one will reimburse me the full amount. What is wrong with Cheapoair?
This is crazy
Went through the same exact issue. Everyone on the phone and chat makes every attempt to give you a run around answer. How can this company be stopped?
Omg! I’m going through the same thing with this company. They have no compassion for their customers who need to be somewhere on a certain day. We booked a flight to NZ after realising we were on the wrong site after checking my account US not AU, I quickly rang the company back after 5mins and yes after getting the run around but had my flight cancelled. After speaking with the lady I thought it was sorted, she sent me the email saying that my refund was successful hmmm! Informed me to go to the bank, so the next day I went to the bank to give them the approval code to ensure I get my refund, both bank and credit card company had no idea about this process. No one from the company will contact us and at this stage still waiting. We are so furious with their conduct as we explained to them that we needed to urgently be in NZ by Thursday but guess what we still waiting. Will never ever deal this company ever again
Hi, I just had this problem, but I managed to figure a way out so they wont charge me a thing. What CheapOAir does its wrong and deserves to be sued for it.
I’ll copy a transcript of the live chat. I realize that the people who work in customer services are not to blame, but something should be done about it.
(02:35:42) Lucia: i want to cancel a booking i did as night
(02:35:48) Fidel: Please help me with your 8 digits booking number and billing phone number.
(02:35:52) Fidel: I would be happy to assist you with your concern.
(02:36:08) Lucia: XXXXXXXXX
(02:36:14) Lucia: XXXXXXXXX
(02:36:32) Fidel: Thank you for the verification. Please allow me some time to check the booking details.
(02:37:08) Fidel: Lucia , you can also make changes in your booking instead of cancelling it.
(02:37:52) Lucia: no, I wanna cancel it
(02:38:40) Fidel: Alright , please allow me few minutes to check the cancellation details for you.
(02:40:07) Fidel: In order to cancel the booking, there will be a Cancellation Fee of 75.00 USD which will appear as a new charge on your card. You will get the total refund of 497.90 USD back to the same card within next 7-14 business days.
(02:40:32) Lucia: but it said it was free for 24 hours
(02:41:07) Fidel: Within 24 hours from the booking time there is no any airline cancellation fees applicable , you just need to pay our cancellation fees.
(02:41:25) Fidel: Shall I charge the existing card ending with *********4011 for USD 75.00 to cancel your booking?
(02:41:38) Lucia: give me a minute
(02:42:08) Fidel: Sure , please take your time.
(02:45:10) Lucia: nevermind
(02:45:14) Lucia: i wont cancel it
(02:45:41) Lucia: is there a place where i could file a complaint?
(02:45:56) Fidel: No worries, it’s your choice.
(02:45:56) Lucia: i wont cancel it
(02:46:05) Fidel: May I know the reason for the complaint?
(02:46:43) Lucia: it never said that there was a 75 dolars cancelation fee
(02:48:18) Fidel: Thank you for your patience.
(02:48:19) Lucia: thats why i bought it here
(02:48:53) Fidel: Kindly check the below shared link , you will get to know that the cancellation fees is valid and it’s also mentioned in the terms & condition. https://www.cheapoair.com/flights/post-ticketing-fees
(02:49:13) Lucia: it may be
(02:49:26) Lucia: but its not clear from the advertisment
(02:49:29) Lucia: and that is wrong
(02:52:02) Fidel: As an exception I can give you a discount of 25.00 USD.
(02:52:17) Fidel: In order to cancel the booking, there will be a Cancellation Fee of 50.00 USD which will appear as a new charge on your card. You will get the total refund of 497.90 USD back to the same card within next 7-14 business days.
(02:53:16) Fidel: Shall I proceed with the cancellation ?
(02:55:26) Fidel: Are you still there? We’re awaiting your response.
(02:55:38) Lucia: I want to file a complaint
(02:56:33) Lucia: now i see that this system is devious and disloyal
(02:56:34) Lucia: https://singleflyer.com/2017/04/06/cheapoair-cancelation-fee/
(02:57:06) *** Fidel left the chat ***
Lucia: Hi Zandra
(03:03:48) Lucia: i have a problem
(03:03:52) Lucia: Hi Zandra
(03:03:54) Lucia: i have a problem
(03:04:08) Zandra: How may I assist you today?
(03:04:38) Lucia: I was just chating with someone called Fidel and he hanged up on me when I said I wanted to file a complaint
(03:04:48) Lucia: its my right to do so
(03:05:54) Zandra: We regret the inconvenience caused.
(03:06:07) Zandra: Shall I transfer the chat to Fidel?
(03:07:06) Lucia: yes but im afraid he might do it again
(03:07:54) Zandra: No worries, he will assist you further with your concer.,
(03:08:01) Zandra: concern*
(03:08:09) *** Fidel joined the chat ***
(03:08:09) *** Zandra left the chat ***
(03:08:42) Fidel: Hello Lucia.
(03:08:45) Fidel: I really apologize for the inconvenience caused to you.
(03:08:56) Fidel: The system got restart that’s why I lost you.
(03:09:42) Fidel: Please let me know if you would like to proceed with the cancellation?
(03:10:04) Lucia: as I said before, I want to file a complaint
(03:10:29) Lucia: I dont know if I wanna cancel it because I didnt knew about the fee
(03:10:38) Lucia: I dont know if I wanna cancel it because I didnt knew about the fee
(03:11:33) Lucia: and that is a terrible inconvinience for me
(03:11:43) Lucia: and that is a terrible inconvinience for me
(03:12:19) Fidel: I really apologize for the inconvenience caused to you.
(03:12:28) Lucia: and that is a terrible inconvenience for me
(03:12:52) Lucia: and for everyone that books a flight believing in the false advertisment
(03:13:14) Fidel: An an exception I can give you a discount of 50.00 USD for the cancellation .
(03:13:41) Fidel: In order to cancel the booking, there will be a Cancellation Fee of 25.00 USD which will appear as a new charge on your card. You will get the total refund of 497.90 USD back to the same card within next 7-14 business days.
(03:14:31) Lucia: Fidel, free cancelation within 24 hours is supossed to mean 0
(03:14:44) Fidel: If you book on our US website, you have the option to cancel the booking within 24 hours from the time you book and there will be a cancellation fee of USD 25 and upto USD 50.00 for both international /domestic booking within 4 hours of making the booking and after 4 hours standard cancellation fees is applicable. If booked on Canadian and London website, it can be canceled only till same day before 11:59 PM. And after this, it’s non refundable. And this policy is not applicable for low cost and ticketless carriers. After 24 hours of booking, this booking might be non refundable or less refund offered by airline and for changes need to pay airline change fee + fare difference or no changes allowed depending upon airline policy.
(03:15:25) Lucia: It didnt said any of that
(03:15:34) Lucia: it might be a part of your policy
(03:16:57) Lucia: but if it is not clear for the customer from the start (cause even when i clicked it didnt specified any of that), its false advertisment
(03:17:09) Lucia: but if it is not clear for the customer from the start (cause even when i clicked it didnt specified any of that), its false advertisment
(03:17:13) Lucia: and has ground for a lawsuit
(03:17:49) Fidel: Kindly drop an email at email@example.com .
(03:17:57) Fidel: Our dedicated team would be glad assisting you.
(03:18:09) Fidel: I’m not cancelling your booking as per your confirmation.
(03:18:18) Lucia: it’s not feedback
(03:18:21) Lucia: its a complaint
(03:18:29) Lucia: its a complaint
(03:18:56) Fidel: Lucia , let me check with my supervisor.
(03:19:01) Fidel: Please stay connected.
(03:21:12) Lucia: I am connected
(03:23:10) Fidel: Thank you for your patience.
(03:23:33) Fidel: I have checked your case , as a good will gesture I can cancel the booking with only 10.00 USD cancellation fees.
(03:23:53) Fidel: In order to cancel the booking, there will be a Cancellation Fee of 10.00 USD which will appear as a new charge on your card. You will get the total refund of 497.90 USD back to the same card within next 7-14 business days.
(03:24:32) Fidel: Shall I proceed with the cancellation?
(03:25:41) Lucia: Fidel, all of this might not be your fault or your supervisor, but it is ilegal
(03:25:55) Lucia: I need you to understand that
(03:26:05) Lucia: thats what angers me the most
(03:27:18) Fidel: Lucia, I completely understand your anger but as per the terms and condition in case of cancellation , cancellation will is applicable.
(03:27:31) Fidel: I’m cancelling your booking for only 10.00 USD.
(03:28:03) Lucia: you offer me a 10 dolar fee opossed to what you wanted to charge me before, of course I might take it. But I still wanna file a complaint, even if it was just one dolar, I’m still gonna file a complaint
(03:28:11) Lucia: you offer me a 10 dolar fee opossed to what you wanted to charge me before, of course I might take it. But I still wanna file a complaint, even if it was just one dolar, I’m still gonna file a complaint
(03:28:54) Lucia: cause what the company is doing is wrong and unlawfull
(03:29:02) Lucia: cause what the company is doing is wrong and unlawfull
(03:29:16) Lucia: cause what the company is doing is wrong and unlawfull
(03:29:24) Fidel: Alright , I’m ready to cancel your booking without any cancellation fees.
(03:29:35) Fidel: Please let me know if you would like to cancel it.
(03:30:02) Lucia: I’ll cancel it
(03:33:32) Fidel: Alright , please stay connected.
(03:34:15) Fidel: There will be no any cancellation fees in case of cancellation you will get the total refund of 497.90 USD back to the same card within next 7-14 business days .
(03:34:29) Fidel: Please confirm me your complete name.
(03:34:54) Fidel: I have sent you an email with a 6-digit numeric One Time Password (OTP) mentioned in the email. Please provide the OTP over the chat to proceed with the cancellation.
(03:36:43) Fidel: Please share the OTP for cancellation?
(03:37:33) Lucia: Lucia Mariel Santos Peralta
(03:37:43) Fidel: Thank you .
(03:37:54) Fidel: Please share the 6-digit numeric One Time Password (OTP) for cancellation?
(03:38:24) Lucia: 915353
(03:38:46) Fidel: Thank you for the sharing the OTP.
(03:39:01) Fidel: As per your request your booking has been cancelled successfully.
(03:39:14) Fidel: You will get a cancellation confirmation email shortly.
(03:39:34) Fidel: I hope you are happy with the services and will not file any complaint.
(03:40:01) Lucia: awaiting the confirmation
(03:40:14) Fidel: You will get the confirmation shortly.
(03:40:25) Lucia: just need you to understand that this shall not be an exception
(03:41:26) Fidel: Yes, your case is resolved now.
(03:41:36) Fidel: Is there anything else I can help you with?
(03:41:45) Lucia: and people should not go to such a extremes
(03:42:09) Lucia: I urge you to check your policy
(03:42:17) Lucia: its not a minor problem
(03:42:19) Lucia: I urge you to check your policy
(03:42:20) Fidel: I will definitely share your feedback with our higher management.
(03:42:31) Fidel: Is there anything else I can help you with?
(03:42:42) Lucia: thank you for your work
(03:42:49) Lucia: its fine
I agree. Never use CheapoAir. They are not transparent with their receipts, you get hidden fees that are not explained. and their customer service is not friendly and not helpful at all. STAY AWAY FROM CHEAPOAIR AT ALL COSTS!!!!!!!!!
I wish I read this before my order on cheapoair. I called to cancel my reservation of a flight abroad within 5 minutes. Customer service made me jump through hoops including sending them the pin code from my email, then confirming other numbers. They said I would receive a refund 7-14 days yet my flight is still shown on their website as active. If they were to cancel the flight, it should be immediate. AVOID CHEAPOAIR.com They are terrible and don’t honor their polcies.
I had a bad experience with CheapOAir. They want to charge me 72% cancellation fee. Never books with CheapOAir. They have no customer services. They put you on hold forever.
I will NEVER book through CheaOAir again cheap my **. Cancellations are being made all over the place because of the coronavirus updates. I can’t get a refund and I am forced to use one airline on their credit and I am paying three times more than other people going to the same place and what is a 2-hour plane trip to Florida from NY it is taking me 6 hours.
I will NEVER use Cheapair again. Not nice to take advantage of stuck and frustrated passengers during the Coronavirus crisis. They don’t answer phone calls and their website doesn’t allow you to cancel an existing flight. Terrible experience. I hope this company puts themselves on our shoes. We didn’t cancel flights or trips because we wanted, but because of this situation. So never again Cheapair.
I have also learned my lesson. I am a 78 year old female who has been told I should not fly at this time. Booked my flight to new Hampshire on February first for a big birthday bash for grandson. Flight is for March 1. I have been trying for one week to get a credit and reschedule for a later date when this crisis is over. I am not asking for a refund! All there 800 numbers shut off after you sit there for 1 hour. I have sent numerous emails, chat requests and call back requests to no response. So I can assume I have just donated my air fare of 424.00 to them as I will not be on that flight tomorrow. Hopefully this poorly run company has someone in charge that reads customer complaints and takes it a little seriously. I realize this is a troubling time for the airlines and a lot of cancellations but they need better customer relations. I will certainly ly go directly to the airline to book my next flght.
I had the same trouble! I tried for days without avail and finally messaged all of their employees online I could find. I finally got a response – someone reached out to be from their supervisor’s team and is trying to get me the refund. I don’t think you should just write this off as a “donation”. It’s not right that you pay hundreds of dollars and just forfeit all of it.
Here’s the number for the CheapoAir supervisor line – 855-292-7496. Supposedly less busy. You can try reaching them. If that doesn’t help, I’d try to reach their staff other ways.
Hope that helps!
Donna & Joseph Rudd
This is the 3rd e-mail I have sent you with no response!
I am asking for a complete refund due to the unforseen coronavirus for an up coming flight:
Depart: April 30,2020
64052913 from Orlando, Florida to London Gatwick, UK, to Barcelona, Spain
Return: 64111717 from Copenhagen, Denmark to London Gatwick,UK to Orlando, Florida
Hi Donna and Joseph. I hope you are able to get your refund. A reminder that this is not Cheapoair, but a blog that includes a post about the company.
As a side note, I would encourage you to reach out directly to the airline that your travel is on. They may be more likely to help than Cheapoair.
Yes.. extremely bad customer service!! I’ve been trying for days to get in touch with them to cancel my tickets – due to coronavirus. Chat lines have hundreds of people in queue and it just disconnects after waiting for hours and hours. None of the phone numbers work! Never use CheapoAir. I’ve been messaging about this to all the company people on social media – I intend to post about it as much as I can.
I had the same trouble! I tried to reach them via chat and/or phone for days without any use! I finally messaged all of their employees online I could find. I finally got a response – someone reached out to be from their supervisor’s team and is trying to get me the refund. It’s not right that you pay hundreds of dollars and just forfeit all of it.
Here’s the number for the CheapoAir supervisor line – 855-292-7496. Supposedly less busy. You can try reaching them. If that doesn’t help, I’d try to reach their staff other ways.
I spent dozens of frustrated hours on this that I am not going to get back..but hopefully it’ll help some others of you!
I booked a flight to Ft Myers Florida back on February 11, Yes just before the coronavirus mess. Our family had leased a home on Sanibel Island for a week. When I scheduled my flight, I scheduled it for Saturday, April 18, rather than Sunday, April 19. It cost an additional $300 to change the flight by one day!! Now, due to the coronavirus, our lease on the home has been canceled and yes, each of us has received a FULL refund as of this past week. I originally called CheapoAir on March 11 to cancel and due to the large number of customer calls back then, I could not reach them by phone. I set up the cancel request online and HAVE NOT RECEIVED A RESPONSE!! I just tried calling AGAIN and the message “due to multiple factors, our contact center has limited service…please use our online forms”. That’s the reason I requested a REFUND online in the first place! I will NEVER use CheapoAir AGAIN!!! Huge mistake!
Don’t use cheapoair. They are charging me ~10% as travel agent fees when I asked for a refund where the airline itself has cancelled the flights due to COVID19. I will never use cheapoair in future!
This airline is a scam. I had called multiple time for the past 2 months to find options for my tickets I purchased for Maui. Due to unforeseen health issues and a surgery that prohibits my family and I to travel. I had to pay $245 for cancelling 7 of my tickets in order to keep the credit I paid for the total airfare. When I asked them what the purpose of their protection plan due to issues that is occurring now, I was told it was through a 3rd party vendor. When I asked them for the authorization code for charging my card, the representative kept telling me it would be sent to my email when I asked for him to provide me with a number over the phone. When I asked for a confirmation of the cancellation of my tickets and verification of my ticket credits I had to press the agent to get a reference number over the phone instead of being told multiple times that it will be sent to my email. I am highly unsatisfied with the lack of regard of reason my trip had to be postpone.