M life Platinum Experience
During my stay in September 2016 at Monte Carlo I asked at the VIP Lounge and was given this letter about my M life Platinum Experience benefit:
On December 15, 2015, M life changed some of their benefits for Platinum members. They no longer offer turn down service, but now offer the M life Platinum Experience.
If you are not an M life Platinum member, it is easy to match if you have status with Hyatt.
The M life website describes the Platinum Experience in this way:
The Platinum Experience is a new benefit reserved for Platinum and NOIR Members. At check-in, these members receive a welcome letter, and a unique MGM Resorts experience, compliments of M life.
We’ve created the new M life Platinum Experience which allows Platinum and NOIR Members access to unique experiences on each and every M life hotel stay in Las Vegas.
Hoping to test this new M life Platinum Experience out, I stayed at Aria the weekend of January 8-10. I was not given a welcome letter at check in, so I reached out to M life on Twitter:
— M life (@mlife) January 10, 2016
Unfortunately I received the response after I had checked out. For missing my M life Platinum Experience, I was told I would receive 1,000 Tier Credits added to my account.
I reached out to my contact at M life to see if I could get a list of the M life Platinum Experience for each hotel but have not heard back from them.
M life needs to step up their game big time. Recently it was reported that they are going to begin to charge for parking at their MGM Resort properties. Resort fees are at an all time high. Even with the great Hyatt partnership, I will think very seriously about staying some place other than an M life resort next time I am in Vegas. Even if they get their M life Platinum Experience figured out.
I received the following information from an M life representative:
The Platinum Experience was created to recognize and reward our most loyal M life members. In addition to their current benefits, both Platinum and NOIR Members will have the opportunity to enjoy world-class attractions at some of our premiere MGM Resorts International destinations.
Upon check-in, as part of their Platinum Experience, members who are staying at one of our M life resorts receive two (2) complimentary tickets to one (1) of the following attractions per trip:
Shark Reef at Mandalay Bay
Bellagio Gallery of Fine Art
Big Apple Roller Coaster at New York New York
Secret Garden and Dolphin Habitat at The Mirage
There is no cap on the number of times Platinum and NOIR Members may visit the attractions in a year. They should receive a Platinum Experience letter on each trip as long as they are staying at one of our resorts. Also, to answer your question about if they have to go to the M life desk to get their experience, the answer is no. Platinum and NOIR members receive a property specific Platinum Experience Welcome Letter at check-in that they then present to the attraction of their choice to receive the 2 complimentary tickets.
Clearly they still need to work on training their front desk and M life staff to actually hand out the letters as seen from some of the comments below.