Expedia Disaster: Why I don’t use OTAs

expedia disaster

This is the story of my Expedia disaster.  I always try to book my travel directly through the airline/hotel/rental car company.  This way I know that if there are any issues, they will be the one to fix it.  Also, many companies offer you added benefits when booking direct (best fare guaranteed, loyalty points, etc).

However, every once in a while I find a deal that makes going through a booking site like Expedia or Orbitz worthwhile.

A friend and I (okay, confession time, I don’t always travel alone) are planning a free cruise that we got through mLife on Royal Caribbean.  As the cruise leaves from Florida, we thought we would spend a few days at Disney World to compliment the time on the cruise.  Plus, Disney World!

In many of the blogs and deal sites I check out I found a code for $100 off a three night hotel stay if booked through Expedia.  So I found the hotel, entered my credit card info and the coupon code, and voila!  My room was booked!

No error message, no “coupon is not valid”.  It just worked.  Credit card accepted.  Room booked.  Or so I thought…

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