Virgin America First Class Review
This past weekend I finally flew Virgin America First Class. My route was SEA-SFO round trip. I booked the flight back in November for 18,048 Elevate Points (+$11.20 taxes/fees). I had booked the Four Seasons Silicon Valley for an amazing $35 and decided to try out Virgin America First Class in order to get to the Bay Area.
Virgin America First Class takes up the first two rows of the aircraft. In a 2 x 2 configuration, there are only a total of 8 seats. Alaska Airlines plans to completely gut the Virgin America planes by 2019. The replaced cabins will have 12 First Class seats with shorter pitch than the current Virgin America First Class.
The pitch right now between Rows 1 and 2 is extremely roomy. Even with the seat ahead of me fully reclined, I had plenty of space.
In front of Row 1 is a partial wall which means no room for storage. Behind Row 2 is another partial wall that separates First and Economy, so reclining in Row 2 doesn’t have any impact on Row 3. I flew Row 2 down to SFO and Row 1 on the return. I found Row 2 to be superior.
The seats themselves are quite comfortable. Each seat had a thick blanket and pillow upon boarding. The IFE screen folds out from the armrest so you can’t use it until after take off. There are controls for the TV in the armrest but I found using the touch screen more convenient.
Each seat has it’s own bendable LED light in addition to the overhead light.
The controls for the seat are locate along the side of the armrest. The seats can lean almost to angle flat when fully reclined. The leg rest can also be raised and extended.
Even the tray table has been customized. It took a neighbor showing me how to work it to figure out that there is a built in book/tablet holder. The tray table folds in half at an angle for easy reading.
Even the seatbelt was shiny chrome.
Pre-departure beverages were served in plastic cups while regular drink service once in flight was offered in glasses with colorful stir sticks.
A late breakfast was served on the way down. There was only one choice (they were out of the protein plate). I found the presentation to be quite lovely but the quality was pretty mediocre.
On the return trip I picked the Thai chicken salad.
My favorite part was the salt and pepper shaker in the form of a plastic airplane.
Prior to landing snacks were offered. They were all Dean & Deluca branded.
Here is a look at the full menu.
The service overall was great on my outbound flight and okay on the return. I think having only 8 passengers for one flight attendant allows for much greater attention should the flight attendant choose to offer it. Both flights the First Class flight attendant left for about 15 minutes to help pick up garbage in Economy. Other than that she was attending to First Class.
Unfortunately none of the seats were working on my flight to SFO. This meant the seats had to be reclined manually (which led to many people launching into recline mode accidentally). The inflight entertainment didn’t work. And I wasn’t able to charge my phone. As an apology, I received a $150 credit for a future flight. Way to go Virgin America!
I was very impressed by my flights in Virgin America First Class. As they were less than 2 hours, I did not get an amenity kit, as are offered on transcon flights.
It is hard to compare to JetBlue Mint since my only experience on that product was a much longer LAX to FLL flight. I would like to try out Virgin America First Class transcon to really compare the two. My guess is that I would still prefer Mint. However I would take either JetBlue or Virgin America First Class product over any other domestic airline.
Have you flown Virgin America First Class? What were your impressions?
4 thoughts on “Virgin America First Class Review”
We flew from Boston to SFO on Thursday. We were in 1A and 1C. There were a total of 8 seats in 1st class.
By the time the attendant got to us, 1 of the 3 main courses for dinner were gone. She said they only load 2 of the beef dish per flight. Way not to go, VA. Sheesh.
The tray table was so tight I was almost not able to use it — I have a 42″ waist. What the heck do larger people do, I wonder? Awful.
Never did find any instructional materials on how to operate the seat controls, the video control, or the back support buttons, which actually felt more like a foot in the back than helpful support.
Amenity kit? No mention of one. Blanket? Pillow? Never mentioned.
VA: your first class is definitely second class.
Thanks for sharing your experience. I’ve am surprised to hear that there was no amenity kit or blanket/pillow especially on a transcon flight. I got a pillow and blanket SEA-SFO.
Not surprised — the quality has gone down a ton since Alaska bought them. Blankets and menus don’t even exist anymore. The entire Virgin America brand is being phased out.
The Virgin America brand is being phased out. However, I think they are still doing First Class menus.