Park Hyatt New York Review
The Park Hyatt New York is Hyatt’s flagship property. It is a new building (One57) in the heart of Manhattan in Hyatt’s top brand. It is also a Category 7 which means it costs 30,000 World of Hyatt points per night (which I value around $450). I had two Category 1-7 Free Night certificates expiring shortly so I decided to book two nights over Thanksgiving weekend. When I booked rooms were going for about $1200 per night, though the prices went up closer to the dates and the hotel was essentially sold out during my stay.
The hotel is located on the bottom floors of the large, mostly residential tower. The lobby and restaurant is on the third floor with guest rooms on floors 8-22. The pool, spa, and gym are on floor 23.
The Park Hyatt is located on 57th between 6th and 7th. It is just a block south of Central Park and across the street from Carnegie Hall. It is easy to walk to the theater district or hop a subway. Shopping on 5th Avenue is a short walk.
The closest subway stop is 57th and 7th, just a half block from the Park Hyatt. Arriving or departing from JFK, the E train (accessible from the Airtrain at JFK) stops with easy access to the Park Hyatt.
I arrived at 3:30 on the Friday right after Thanksgiving. You enter the hotel off of 57th St. There is a ground floor lobby but check in is on the third floor in the main lobby.
On the third floor is The Living Room, the hotel’s restaurant and bar.
There is a small seating area near the check in desk.
As it was the Thanksgiving weekend, the hotel was extremely busy and I don’t think they had staffed back up again after Covid. My room was not ready upon my arrive (check in is at 4pm and I arrived 30 minutes early) so I went for a walk. I returned around 4:30 and the room was still not ready. The front desk staff offered me a $150 credit to go get dinner and drinks in The Living Room while I waited. I very much appreciated the credit and headed to the bar. Note that the prices in The Living Room are extremely high (it is New York and this is a high end hotel). I ordered a bottle of water, a pour of Casamigos tequila, and a burger and fries and the total with tip was $97.
At around 6pm I checked my Hyatt app and noticed I had a room number listed so I signed my check and went back to the front desk.
The staff explained that my room was ready. She checked my ID and vaccination card (which gave me access to the pool and gym) and encouraged me to order breakfast through room service as a Globalist as it was currently a better menu and she expected the restaurant to be packed for breakfast (lots of other Globalists were visiting).
I was assigned room 1507, an upgraded City View King I was told. A second elevator from the third floor took me to the fifteenth floor. However, there is no floor thirteen and it jumps from floor four to eight, so I’m not sure which floor my room was actually on. The room faced 57th; some rooms face towards Central Park.
As you enter the room, a hallway leads down to a chandelier hanging over a faux trunk.
Inside is the safe and some storage.
Next to the trunk is the main closet.
As you turn right, the bathroom is on the right, mini bar and second closet are straight ahead, and the rest of the room is to the left. The mini bar area opens up to the coffee set up as well as a mini bar (that didn’t seem very cold at all). The closet next to it had the iron, robe, and slippers.
The main area of the room has a king bed against the far wall. Control panels on each side of the bed control the lights and privacy light.
The bed faces a small wall mounted TV and desk. There is an additional chair off to the side.
Next to the desk is a phone and an iPad with property specific software. You are able to order housekeeping through the tablet, view menus (but not order food), and find other information about the property and neighborhood. Two branded face masks and a bottle of hand sanitizer were provided.
The large window has both a sheer curtain and a full curtain that are electronically controlled. I found the lighting and curtain controls to be mostly intuitive, though sometimes pressing them did nothing. I’m not sure why. I found pressing and holding the button sometimes worked better but not always.
The view was mostly just the sides of other buildings including Carnegie Hall. I imagine a room on the 22nd floor would potentially have a better view, but you aren’t going to get any fantastic views at the property which is a shame.
I found the room to be functional and luxurious. It wasn’t perfectly cleaned between guests; I found a few hairs and even a toe nail clipping on the chair. The room kept quite warm even when I turned down the thermostat, but I tend to like my rooms on the cool side so probably others wouldn’t have any issue with it — it was November after all. But overall a very nice room and quite large for Manhattan standards.
The bathroom in the room is top notch. Divided from the rest of the room by solid sliding wood doors, the floor is heated and the room is spacious. To the right is a double vanity with a TV built in to the mirror and night light that is motion activated. There were fresh flowers in a vase. Towels were perfectly stacked under the sinks.
Opposite the vanity is a large soaking tub with both a waterfall faucet and handheld wand.
The toilet is in a nook with a glass door. Right next to it is the shower. The shower is large and features a powerful rain shower built in to the ceiling. There is also a hand held wand. Both can be used at the same time. There is a built in mirror with a light (the light is in addition to one built in to the ceiling shower head). The spa-like shower is one of the best I’ve ever experienced in a hotel room.
The bath products are all Le Labo branded, though the shampoo in the larger bottle was a different scent. I wonder if they ran out of the standard shampoo and I got the suite shampoo instead. It is the same products you will find at other Park Hyatts around the world. They are high quality but a bit to perfumed for my taste.
Pool and Gym
The 23rd floor is devoted to the spa, pool and gym. The pool is set up for lap swims. There is a hot tub to the side. When I visited around 7pm there was a lifeguard on duty. I didn’t try out the pool, but I understand it is salt water and that music from Carnegie Hall can be heard underwater.
They gym is up a flight of stairs from the pool and has standard work out equipment.
As a Globalist, I was offered breakfast either in The Living Room or through room service. As it was busy, the staff recommended room service as it was offered for no additional fee and had a more extensive menu.
I preordered my breakfast for both morning, with it arriving promptly at the requested time.
The first day my eggs had obviously been sitting out for a while. However the second day I ordered an omelet and it tasted quite fresh.
Each day my meal total was around $90 but was covered as a Globalist. Needless to say, if breakfast wasn’t included I would not have ordered it. It was tasty but not $100 worthy.
The only major issue during my stay was that my room was not ready at check in time. The $150 credit allowed me to relax in the bar and made the delay a non-issue. The room was not perfectly cleaned upon check in but the next day it was brought back up to standard without my mentioning it.
Turn down service is provided each evening. I was in the shower for one of the turn downs and when I requested they come back later when I was out at a show, they never did. I also tried to order up a toiletry that never came.
The staff was professional and, except for the front desk staff that were very businesslike, extremely friendly. Both times my breakfast was delivered the staff mentioned something about the weather (“bundle up if you are going out” and “did you notice the snow flurry?”).
I don’t think I could ever justify spending over $1,000 on a hotel room (or even $500), I very much enjoyed my stay and feel good about using my Category 1-7 Free Nights at the Park Hyatt New York consider limitations of international travel during the pandemic.
Have you stayed at the Park Hyatt New York? How was your stay?