Cheapoair Cancelation Fee

By | April 6, 2017

Cheapoair Cancelation Fee of $50/$75

I just had a costly mistake that I want to warn you all about.  All airlines operating to/from the USA have a grace period that allows you to cancel your flight within 24 hours of booking for no charge.  The rules do not apply to travel agents (such as Expedia or Orbitz), they can charge any amount of cancelation fee.  However, most choose not to in order to maintain good customer relations.  It costs these travel agencies nothing to allow the cancelation within 24 hours.  This leads me to the Cheapoair cancelation fee that seems excessive.

Cheapoair was one of the few mainstream online travel agents that deviated from this model.  They allowed cancelation for only 4 hours with no charge.  And you had to call in to make the cancelation within that 4 hours.  It was a pain, but in the world of wacky airfare booking, sometimes Cheapoair is the only option for booking a unique fare.

I ran into that this evening.  I booked one of the amazing $323 RT US-Singapore flights on JAL.  The fares were disappearing and the flight wouldn’t book through on Expedia, Orbitz, Priceline or directly through JAL.  Finally I tried Cheapoair and it worked!  In the past I have often done this; book now and figure out if the plans will work later.  Well, this time the plans didn’t work.

Resolution

I called Cheapoair to cancel the ticket, well within the 4 hour window (I thought) Cheapoair offered.  The very nice customer service rep advised me that there would be a $75 charge to cancel.  I was able to talk to her supervisor and he informed me that the new policy went into effect on February 20, 2017.  Now, even if you cancel within 30 seconds of making the reservation, you will accrue a $75 charge for international flight and/or Biz/First Class cancelations ($50 for domestic Economy).

Cheapoair Cancelation Fee

Not only that, but you have to PAY the cancelation fee (charged immediately) and then wait for the funds from the original ticket purchase price to be refunded to your card (can take 10 days or so).

This is a poor policy by Cheapoair.  It does not cost them anything to cancel a flight within 24 hours.  That is the rules by the Department of Transportation in the US.  So Cheapoair is pocketing that $75 fee.

After speaking at length with the customer service rep, he agreed to waive the fee this one time.  But it was a long conversation.  I would not count on ever having the fee waived.

Conclusion

I will never book with Cheapoair again and would encourage you to never book with them either.  This is a poor policy that is not well advertised.  The only place I found it when doing a dummy booking was right before hitting “Book” after entering your credit card info.  Please spread the word.  Don’t fall victim to the Cheapoair cancelation fee.

Cheapoair Cancelation Fee

Does this new Cheapoair cancelation fee influence your decision to use Cheapoair to book a flight in the future?

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19 thoughts on “Cheapoair Cancelation Fee

      1. Eric

        I just booked with them and their website changed my date without me knowing so I ended up booking the wrong tickets, so I had to change the date and the tickets i ended up finding on the airline site for $500 cheaper. I called and they charged me 50 X6tickets $300 to cancel all within 15 minutes. I chatted with them on line and sent the link i’ll post below and she made a one time exception for $10 per ticket I dint want to complain so I felt 60 was ok. Please don’t use them!

        https://www.transportation.gov/sites/dot.gov/files/docs/Notice_24hour_hold_final20130530_0.pdf

        Reply
    1. Zoraida

      The same happened to me. I’m an avid traveler and will never book through cheapoair again:

      Reply
    2. KP Chen

      I recently booked a flight from Los Angeles to Taipei for $511.00. Thought was good price, but found out it was one way price when I tried to print the itinerary. I immediately cancelled it. You have to cancel it through a real person. That is 10 minutes between booking confirmation and cancellation. Cheapoair charged me 75 Dollars for the cancellation. I will not deal with this company at all.
      Be warned!

      Reply
    3. Gabriela

      I am never booking with cheapOair again. That is unnecessary and it brought my budget down. so stupid! they have lost a customer at the first booking. horrible indeed.

      Reply
  1. Courtney

    I wish I had seen this sooner. Fighiting with Cheapoair now to get the $75 international fee waived for 4 tickets

    Reply
    1. Alan Post author

      So sorry you have to go through that; I know it is NOT a fun process. I hope you can get it waived.

      Reply
    2. Andrew

      I’m currently doing the same. Did you have any luck fighting it?

      Reply
  2. Lilian Pacas

    Thanks for me was a lit bit too late to read ur post i booked with them and by any reason i dnd know how it happens i date my ticket the wrong day i called inmmediately chepoair to fix the problem and my sorprise was a have to pay $50 cancellation which is something crazy why they dnt give 24 hrs cancellation as other companies they gain $50 with me but im Pretty sure they lost a costumbre with me

    Reply
  3. alpha

    I am having the same problem with CheapOair.
    Please stay away from them.

    Reply
  4. alpha

    I am having the same problem with CheapOair.
    Please stay away from them.
    I booked a ticket $234
    -Cancellation fee for future booking is $50.00

    Today i book ticket, they told me fee $50.00 to keep $115 credit.
    The airline charge another fee is $100.

    That mean i pay

    Reply
  5. Debra Watts

    I contacted them to ask about cancelling 1 of 3 tickets purchased. They told me they didn’t give refunds AT ALL!

    Reply
  6. P herlihy

    This is the worst travel company I have ever dealt with. They will be reported to the better business bureau.

    Reply
  7. Rai

    This is not an honest website! Stay away from cheapoair! They work so hard to get as much money put of you as they can!! I will never EVER be booking another flight with them again!

    Reply
  8. Ruby

    I booked 2 tickets for $1600. Cancellation charge $3000 and they only return me 1200 original tixket so its was $700 for cancellation. Ripped off

    Reply
  9. Marie

    Wish I had read this before I booked my flight! Called within 10 minutes of booking the flight to cancel. They tried to charge me $50, but I don’t have a credit or debit card, and they insisted on having that fee charged before they cancelled the flight. Rep asked if I had someone else’s card I could use – and is GOING TO CALL ME BACK for it. They INSISTED it be paid before they would cancel. So, I will be on the phone with a supervisor today. Thanks for letting me know about that the fee is strictly for their pockets – it will give me some ammunition.

    Reply

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